TEMPORARY SPECIAL TERMS & CONDITIONS
PAYMENT AND CANCELLATION POLICIES
Your deposit of 50% of the total rental rate plus 10% Service charge and 10% Accommodation Tax must be received by us within 7 days of you reserving the Villa.
The balance of the total rental rate plus service charge and tax plus the damage deposit must be received by us, no less than 14 days prior to your arrival. All changes in bookings and all cancellations must be submitted promptly to us in writing by email only.
A 20 per cent cancellation fee (calculated on the TOTAL rent) will be charged on all cancellations occurring 15 days or more prior to your arrival date. If your cancellation is made within 14 days of your arrival date, there will be no refunds made. This fee does not apply if the cancellation is due to COVID-19 and the reasons stated below.
This policy would apply to all bookings, but in instances of COVID-19 full refunds would only be eligible if the cancellation is COVID-19 related, which means:
· If the airlines cancel flights from the guest’s home country to your destination.
· If your destination won’t allow guests from specific locations to enter your country.
· The US CDC/ UK FCO or equivalent government body has issued a level 3 or higher warning to your destination – which means do not travel.
We feel this is the best way of instilling confidence in travelers looking to book at the moment.
CHECK-IN - CHECK OUT
Check-in starts from 4pm
Check-out no later than 10am
No parties or functions such as weddings are allowed without advance written permission.
If a guest is found to have had a group gathering for more persons than stated on this agreement and/or without advance permission by the Property Manager, he/she is subject to forfeiture of his entire villa security deposit.
Any extra guests staying overnight, other than those stated on this rental agreement must be approved by My All Residence or its representatives and will be charged an additional per/ person nightly fee.
The same applies to inviting day guests to the property, please contact the Property Manager for consent.
Damage deposits are fully refundable within 30 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for villas left abnormally dirty, and no other outstanding charges incurred before, during or after your stay. All normal utilities (except extremely excessive use of your villa’s water supply) are included in your rental price.
You hereby agree to pay to us on behalf of the owner of your villa the cleaning or replacement costs for all damages to personal property.
Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations governing your use of the villa.
The villa is fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the villa is prohibited.
My All Residence or its representatives as well as the owner of the villa assume no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defects or the acts of any company or persons engaged in conveying passengers to or from the villa.
Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of My All Residence or its representatives. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers.
Furthermore, Guests are responsible for their villa during occupancy and must lock villa’s windows and doors securely at all times when not on the premises, and must observe all cautions as given by your escort or local contact people.
Neither My All Residence or its representatives, or any of their employees are liable for any negligence, personal injury, loss or damage to personal property that may be attributable to the Owner. The Owner is not liable for any loss or damage to property.
We advise Guests to pay particular attention to children who may be in their party so as to avoid injury or harm as the property on a natural cliff and also has some high balconies etc. that can pose problems to unsupervised minors.
My All Residence or its representatives or any of their employees or the owner is not liable for any personal injury occasioned to children as a result of the negligence of either, the child or the Guest.
No pets of any kind are allowed in or on the villa’s premises. A pet or evidence of a pet found on premises will cause immediate eviction, and forfeiture of the Guest’s entire rent and deposit.
COMPLAINTS AND MAINTENANCE
Every effort is made to keep the villa and its inventories in good working order.
In case of a maintenance problem, the property manager or its representatives will repair the problem as soon as possible after being notified.
However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc.
It is the Guest’s obligation to report any problems or damage to the property manager or My All Residence or its representatives IMMEDIATELY.
ENTRY INTO VILLA
Property management or representatives may enter your villa to perform any repairs as necessary but only by advance appointment made with Guests.
DRUGS AND HAZARDOUS MATERIALS
Guest and members of his party shall not use or permit to be brought into the villa any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
Smoking is not permitted inside the villa, front entrance or balconies. Guests will be liable for all damages attributable to same. A minimum $500 charge will be added to your account for cleaning, deodorizing and disinfecting.
All keys must be returned at the end of the rental period to the property manager.
In any dispute arising out of this rent agreement, the laws of the British Virgin Islands shall apply and the prevailing party shall recover its costs, expenses and reasonable attorneys’ fees.